Important Notice to Patients
Our telephone system are bing changed to a ugraded system and we ask if you could cooperate with us at this time.
If you need to speak to reception please call our alternative numbers on 0744 867 7.73 or 0744 859 4478.
We sincerely apologise for the inconveience this may have caused you.
You have the right to express a preference of a doctor. However, we feel it is important to provide continuity of care, which means seeing your usual doctor. When booking an appointment please inform the receptionist who your usual doctor is. If you do not know, we can find this our for you.
What you should know when you have an appointment to see the doctor:
When you arrive at the Surgery you must book in at reception before you take a seat, otherwise it might be assumed that you have not attended and your appointment will be cancelled.
To avoid surgeries overrunning, the doctor will only discuss one problem per appointment slot. If you have a particularly difficult problem or more than one problem you must ask for a double appointment slot - which may be given where available.
You must be punctual for your appointment! If you are more than 10 minutes late you will have to rebook for another day.
Although we have taken all steps possible to prevent surgeries running late, occasionally it is unavoidable. When this happens we will let you know on the LED board at reception. Please be patient.
Wherever possible please make an appointment to see the same doctor for the same problem.
The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface. You can use this system to order repeat prescriptions online.
To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you. Please contact reception to obtain these details.
Please let us know as soon as possible if you cannot keep your appointment so that it can be offered to another patient.