Whenever possible please make every effort to come to the Surgery rather than make a request for a home visit. This allows the doctor more time and better facilities to deal with your problem. If it is impossible, through illness or disability, to get to the Surgery, we will visit you at home. Please call reception before 10.30am to request a home visit. Giving the receptionist as much information as possible helps the doctor to assess the urgency of the situation. The doctor will assess your visit request and arrange to visit if appropriate. The doctor may ring you to assess the situation further.